Policies

Your appointment time at Keppe Skin Co. is reserved exclusively for you. We require 12 hour notice for schedule changes and have a 10 minute grace period. Allison creates and honors space and trusts you do the same for her. 

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We require a credit card for booking. Your card is only held on file in the event of a no-show/cancellation. You do not need to use this same card the day of your appointment to pay for your services.

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Please schedule responsibly and take traffic, weather and potential time conflicts into consideration when booking your appointment. If you cancel your appointment within 12 hours, fail to arrive, or show up to your appointment past the 10 minute grace period, you are responsible for 50% of the cost of your session. The cost of your session must be paid in full prior to your next booking otherwise all future appointments will be on hold.  This is with respect to Allison and other clients who may have wanted your appointment time.

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Cancelling your appointment can be done either through the link you receive in your confirmation text, via email or by texting the business phone line.

 

We are all human and Allison understands the unpredictable nature of life. In the case of an emergency or acute illness, please text 716-309-5775 as soon as possible. 

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