Question 1

Where are you located?

Accepted Answer

Keppe Skin Co. is conveniently located in the Wehrle Commons Medical and Professional Park at the corner of Harris Hill Rd and Wehrle Drive. The studio is just 5 minutes from the I-90/Transit Rd. interchange, offering easy access for clients from Williamsville, Lancaster, Clarence and Buffalo's surrounding areas.

Question 2

Where do I park?

Accepted Answer

Free parking is available immediately in front of the studio.

Question 3

How can I make an appointment?

Accepted Answer

All appointments are scheduled online. If you have questions or concerns, you can email info@keppeskinco.com.

Question 4

What happens if I arrive late?

Accepted Answer

Arriving late cuts down on your valuable service time. If you arrive late, your service will still end on time in consideration of the next client. 
For waxing services, I am usually able to accommodate an arrival of up to five minutes late and will complete the service as much as possible within the allotted time that is left. For all other services, arrivals up to 15 minutes after the appointment start time will be accommodated as much as possible with the time that is left. I will always accommodate as much of the appointment time as your late arrival allows.
If you are going to be more than 5 -15 minutes late for your scheduled service, you may have to reschedule your appointment and will be subject to the cancellation policy.

Question 5

What is your cancellation policy?

Accepted Answer

Please schedule responsibly and take traffic, weather and potential conflicts into consideration when booking your appointment. If you cancel your appointment within 12 hours, fail to arrive, or show up to your appointment past the 10-minute grace period and are unable to be serviced, you are responsible for 50% of the cost of your session. The cancellation fee must be paid in full prior to your next booking otherwise all future appointments will be on hold.  This is with respect to Allison and other clients who may have been able to fill your appointment time.
Cancelling your appointment can be done either through the link you receive in your confirmation text, via email or by texting the business phone line.
We are all human and Allison understands the unpredictable nature of life. In case of an emergency or acute illness, please text 716-309-5775 as soon as possible.

Question 6

What are the contraindications for a facial treatment?

Accepted Answer

Active cold sores, contagious disease (viral infections, bacterial infections, fungal infections), facial cancer, Accutane use in the past 12 months, recent facial injectables (within the past 7-10 days), resurfacing cosmetic procedures within the past 14 days, active styes, unstable blood pressure, recent head injury or neck injury, fever, head lice.

Question 7

Are your facial treatments pregnancy or oncology safe?

Accepted Answer

All facial treatment can be modified to respect pregnancy and oncology guidelines.

Question 8

How should I prep my skin prior to a waxing appointment?

Accepted Answer

To get the best results, gently exfoliate the area 2 days prior to your appointment with a mild scrub or exfoliant. Focus on using a moisturizer for your skin type to ensure the area is well hydrated and to keep your skin healthy.

Question 9

How long does hair need to be for a waxing appointment?

Accepted Answer

It is recommended to have 14 days of uninterrupted hair growth prior to a waxing appointment. The hair must be one-eighth inch for facial waxing and ¼ inch for body waxing. When hair is too short it is impossible to achieve the desired, smooth result.

Question 10

What are the contraindications for a waxing appointment?

Accepted Answer

Active cold sores if facial waxing, contagious disease (viral infections, bacterial infections, fungal infections), inflamed/irritated skin in area to be waxed, skin cancer in the area to be waxed, Accutane use in the past 12 months, recent facial injectables (within the past 7-10 days) if facial waxing, resurfacing cosmetic procedures within the past 14 days if facial waxing, sunburn, topical steroid or antibiotic use, fever, varicose veins in the area to be waxed, head lice.

Question 11

What is the aftercare for a waxing appointment?

Accepted Answer

While it might be tempting to touch your face or body after a wax, resist the impulse. Hands can introduce oil and impurities that can irritate pores and cause breakouts in the waxed area. Wait a few days before using exfoliants on the waxed area as freshly waxed skin needs time to recover. Avoid intense workouts that can introduce sweat or bacteria to your freshly waxed skin. This includes intimate activity. Waxing can make skin more sensitive to the sun, so make sure to use proper sun protection and avoid sun exposure for a couple of days if possible.

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